Omen Cleaner Stuck at 66%

[daviddpf]

Hello, 

When running the cleaner it goes up to 66% and then it get stuck a t 66% and doesn´t go any further.

Any idea on what it could be?

Thanks a lot.

[ub6424]

Hello @daviddpf 

Sorry to hear that you are having problems ... 

(1) Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

(2) Please report your results ( report, pictures, error messages ... )

best regards

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[daviddpf]

Hi,

Thanks for the help.

I have done the hardware disgnose and everything was ok. No failures reported.

Any other suggestion?

Thanks

David

[ub6424]

Hello @daviddpf 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.13 Rev.A

12.5 MB

Apr 9, 2021

Download

(2) Reboot and test again ...

(3) Please send screenshots before you start the cleaner and explain what you are doing, step by step ...

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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[daviddpf]

Hello,

I updated the BIOS and did the tests again without any failures, all passed.

Regarding the step by step; I just open the gaming hub app, go to the cleaner page and press scan. It starts normally but when it reach 66% it get stuck.

Thanks

[ub6424]

Hello @daviddpf 

(1) Reboot first

(2) Use CCleaner to clean your system (temporary files)

- Download from: https://www.ccleaner.com/

- Install

- Run

- Clean

(3) Reboot after CCleaner is done

(4) Test Omen Cleaner again ...

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️