Omen Command Center Problems after reactor mouse and mind frame headset installation

[Damnation]

I have an omen 17-an012dx. The omen command center on it with keyboard macros and network booster was working fine until i purchased the omen reactor mouse and mind frame headset (the one with the ear cooling). Now the omen command center button no longer works and the command center has been updated and only shows the new mouse and new headset. The network booster and keyboard macros / cpu and gpu temps page are all gone. It is as if there were two different command centers and now i only can use the one for the reactor mouse and mind frame headset. I would like the original back or both of them to sync into one app as they should have. If i cant use the both command centers i will have to refund the 220 dollars for the new mouse and headset as it has removed the command center features for this laptop. Did I mention the button does not work either. 

[Jeet_singh]

@Damnation,

Thank you for posting your query on HP Support Community,

Let's uninstall the Omen command center from Control panel - program and features and then reinstall it from Windows store.

1. Click the Windows Store icon in the system tray.

2. Search for OMEN Command Center.

3. Click Update.

   Wait while the program downloads and installs.

4. Click Play.

   OMEN Command Center opens.

You could also try to install HP System Event Utility - Click here to download and install.

If you have any issues downloading any update, I would suggest here is to Run Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Once done, restart the computer.

Let me know how it goes!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Damnation]

I found the problem. It was having windows set to download new apps to d drive. Omen command center must be installed on c drive to work properly. My only problem now is the omen command center button not working now

[Jeet_singh]

@Damnation,

Let's try to uninstall the Mouse drivers from device manager.

Next uninstall the Omen command center from control panel - program and features.

Now once done, update the Bios on your PC using HP Support Assistant.

Refer this link to know how to use HP support assistant.

Install the software and driver for:OMEN by HP Reactor Mouse

Next Install the Omen command center from Windows Microsoft store: 

1. Click the Windows Store icon in the system tray.

2. Search for OMEN Command Center.

3. Click Update.

   Wait while the program downloads and installs.

4. Click Play.

   OMEN Command Center opens.

Let me know how it goes for further assistance.

Take care now and do have a fabulous week ahead. 🙂
Regards,