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- HP Community
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- Omen Command Center Stuck on Loading Screen

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01-05-2021 06:45 AM
I keep trying to get the omen command center to open, but its just stuck at the loading screen. I've tried to uninstall and reinstall it. I've tried installing the driver and sdk that I've seen on these forums, rebooting, reinstalling, rebooting again and the software still won't load. Has anyone had any luck with it?
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Accepted Solutions
01-31-2021 09:07 PM
I finally figured out where to go. C:\Users\{user}\AppData\Local\HP_Inc
and deleted the folders that look like this HP.Omen.OmenCommandCenter_Url and OmenCommandCenterBackgrou_Url_
The xml in these folders doesn't look correct.
I restarted the omen gaming hub and everything seemed to work. So that could be a workaround. It's a bug that needs to be fixed.
01-05-2021 11:11 AM
OCC is no longer available, please use Windows Store, search for Omen Gaming Hub and Get (install) it to your machine.
Regards.
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01-06-2021 10:14 PM
Do you receive any error message ? Did it work before ? Please try
https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111311.exe
Hope this helps.
Regards.
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-31-2021 07:39 PM
THere was a software update the other day, and it worked immediately after that was installed, but now, every since then, it still gets stuck on the loading screen. I've tried uninstalling it again, then reinstalling it from the microsoft store. I've uninstalled the system event utility as well. But nothing works. They software just never loads up. Now my keyboard is an ugly yellow color on it and I can't change it b/c this software never loads. Is there any logging I can see where I can tell what the issue might be?
01-31-2021 09:07 PM
I finally figured out where to go. C:\Users\{user}\AppData\Local\HP_Inc
and deleted the folders that look like this HP.Omen.OmenCommandCenter_Url and OmenCommandCenterBackgrou_Url_
The xml in these folders doesn't look correct.
I restarted the omen gaming hub and everything seemed to work. So that could be a workaround. It's a bug that needs to be fixed.