Omen Command Center and Omen key not working

[Sn0w]

Hello, I recently bought an hp omen 15-dc0018nq laptop and I am having trouble with installing the Omen Command Center.
On the support page for the model I managed to download the Omen Command Center SDK but I did not find the actual app, and it was not installed on the laptop before. I tried downloading it from the windows store but the button does not work with that version and whenever I reset the laptop the keyboard configuration is reset. Thanks in advance for the help!

[Photoray002]

Hello @Sn0w

The Omen Command Center should have already come with your laptop.

If you type Omen Command Center in the Search bar next to the Start button, does it not show as a choice in the list?

[Sn0w]

It does not show up when I search for it in the search bar. I guess I should have also mention that the laptop did not have windows preinstalled on it and i installed after getting it.

[Photoray002]

OK that makes a difference.

Make sure Windows is fully updated first. This is important.

Go to Security and Updates from All Settings and manually make it search for updates untill there are no more.

Then try using the Windows Store link to add the OCC to your laptop.

Use this link... Get OMEN Command Center - Microsoft Store 

Will it install now?

[Sn0w]

I fully updated windows and managed to install the app from Windows Store using your link. The app can be started from the shortcut but not from the button now. However the sdk download mentioned something about overclocking and network booster and I don't see any of these options in the app. 

[Photoray002]

Can you post a screen shot of the OCC while its open so I can see what it has?

Thanks.

[Sn0w]

here

[Sn0w]

update: After installing the app from the Windows store, after a restart, they keyboard lighting does not turn on at all

[Photoray002 · Accepted solution]

Does turning on the lighting from the F4 or Fn+F4 key (I think its F4 for keyboard lights) change it so it turns on?

Is the bios updated to F.05?

Open Services from the Search bar and look for HP Omen HSA and see if its set to automatic and is enabled (started).

[Sn0w]

Bios is update to latest version, and Fn+F4 did not work initially but after setting HP Omen HSA to automatic ( was disabled ) everything seems to be fine. Thanks for your time!