09-16-2019 03:11 AM
Reinstalled omen command center multiple times, and updated sdk package to 1.0.19 Rev.B via hp software and driver support. Still crashes on launch, on a restart I get the application error, "The instruction at .... referenced memory at .... the memory could not be written."
Solved! Go to Solution.
09-16-2019 04:59 PM
What download are you using for the OCC (Omen Command Center) installation? The one from HP or the one from Microsoft Store?
Should be this one... Get OMEN Command Center - Microsoft Store
If so, you need to also go to Windows updates and force it to hunt for updates, even if it shows its up to date.
Click on Check for Updates button. If any are already pending, let them install. Reboot and go back and do it again until there are no more.
Reboot and open the OCC again.
09-16-2019 08:01 PM - edited 09-16-2019 08:35 PM
When I installed the OCC I immediately received the same application error message. I tried forcing the updates and the restarts and the OCC still does not launch, additionally when I search for the application in the file explore it does not appear on either drive (HDD or SSD).
Here is a screenshot of the error message if this helps.
09-16-2019 11:01 PM
So, I went threw multiple troubleshooting guides for this type of issue, ultimately I reset my laptop as a last resort, and now everything works as it should. The unfortunate thing is all the reinstalling of my games, however, I think it is worth it.
Thanks for your help,