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Solved!

Omen Command Center crashes on launch

HP Recommended
HP Omen 15-dc0051nr
Microsoft Windows 10 (64-bit)

Reinstalled omen command center multiple times, and updated sdk package to 1.0.19 Rev.B via hp software and driver support. Still crashes on launch, on a restart I get the application error, "The instruction at .... referenced memory at .... the memory could not be written."

 

Any ideas? 

 

Thank you

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Hello @Eli_ 

 

What download are you using for the OCC (Omen Command Center) installation? The one from HP or the one from Microsoft Store?

Should be this one... Get OMEN Command Center - Microsoft Store 

If so, you need to also go to Windows updates and force it to hunt for updates, even if it shows its up to date.

Click on Check for Updates button. If any are already pending, let them install. Reboot and go back and do it again until there are no more.

Reboot and open the OCC again.

What happens?

 

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.@Photoray002

 

When I installed the OCC I immediately received the same application error message. I tried forcing the updates and the restarts and the OCC still does not launch, additionally when I search for the application in the file explore it does not appear on either drive (HDD or SSD). 

 

Here is a screenshot of the error message if this helps.
OCC error message.png

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**UPDATE

 

So, I went threw multiple troubleshooting guides for this type of issue, ultimately I reset my laptop as a last resort, and now everything works as it should. The unfortunate thing is all the reinstalling of my games, however, I think it is worth it. 

 

Thanks for your help,

 

Eli

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