Omen Command Center - stuck

[mas_Anton]

I've already install Omen Command Center from Microsoft Store.

When I start, it displayed Term of Condition Page but I cannot do anything

it stuck. After a few second when I try to click check box .... suddenly disappear

Are there any solution .... ???

thx

[Echo_Lake]

@mas_Anton
Thank you for posting on the HP Support Community.

I would be glad to help you with the issue you are facing today. 

Let's try these steps -

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists, simply uninstall and reinstall Omen command centre.

Firstly, install the HP System Event Utility: Click here which enables special function keys, Next, Install OMEN Command Center SDK Package: Click here 

Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community.  Have a great day!

[mas_Anton]

Greeting ....

Thank's for your support ....

Actually, the problem are my laptop only read my 2666 Crucial Balistix as 2400

I search on community and there's says OCC can handle that problem 

Then I install OCC 

should I try reinstall again my Windows ... ???

thx

[mas_Anton]

Greeting,

the problem has been solved by re-install window, but 

why 'overclocking' section not appears

my laptop are OMEN by HP 15-dc0037tx

[Echo_Lake]

@mas_Anton

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Note: The End-User License Agreement must be accepted to use the overclocking tools.

I would request update the software using  HP support assistant. Go to Download HP Support Assistant to install the tool.

Click here to know more about Overclocking with Intel CPUs and AMD CPUs​​​​​​​: 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.​​​​​​​

[Photoray002]

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@mas_Anton wrote:

why 'overclocking' section not appears

my laptop are OMEN by HP 15-dc0037tx

---

Because those laptops dont overclock. There is no unlocked cpu installed.

Even if there were, the laptop could not handle the heat generated.

Overclocking in the Omen Command Center only appears on certain Desktop PCs and a few Omen X laptops.

[mas_Anton]

HP says on specification Omen 15-dc0037tx support DDR4-2666,

and my Crucial Ballistix Memory DDR4 support 2666.

but when I test with CPU-Z, it only on 2400

I've read on this forum, it can be solve using OCC ( Omen Command Center ) with Overclock / Memory menu

can HP explain about that, thx

I'm sorry if my english not good enough ...

[mas_Anton]

HP says on specification Omen 15-dc0037tx support DDR4-2666,

and my Crucial Ballistix Memory DDR4 support 2666.

but when I test with CPU-Z, it only on 2400

I've read on this forum, it can be solve using OCC ( Omen Command Center ) with Overclock / Memory menu

can HP explain about that, thx

I'm sorry if my english not good enough ...