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‎01-31-2019 03:17 AM

HP Recommended
Product: Omen by HP dc0009nq
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have 2018 model Omen and after fresh install of new operating system and necesary drivers I can't control my keyboard backlight thru Omen Command Center. How can I solve this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-31-2019 12:33 PM

HP Recommended

Hello @Andrei8 

That series of laptops has two kinds of keyboards. One with rgb 4-zone and one with only red 2-zone.

Your models specs show that its only the 2-zone lighting backlit keyboard so the option for lighting will not show up in the Omen Command Center.

https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc/20329817/model/22665907/document...

 

Im sorry.

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2 REPLIES 2

‎01-31-2019 12:33 PM

HP Recommended

Hello @Andrei8 

That series of laptops has two kinds of keyboards. One with rgb 4-zone and one with only red 2-zone.

Your models specs show that its only the 2-zone lighting backlit keyboard so the option for lighting will not show up in the Omen Command Center.

https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc/20329817/model/22665907/document...

 

Im sorry.

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‎02-01-2019 12:07 AM

HP Recommended

Thanks

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