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‎03-14-2020 03:07 PM

HP Recommended
Product: Omen 15-5012TX
Operating System: Microsoft Windows 10 (64-bit)

My Omen Control doesn't work, I tried change the lighting colors but it's not working, I select the lighting zone and a new color but my keyboard still red.

4 REPLIES 4

‎03-14-2020 04:10 PM

HP Recommended

@RafaelErdei 

 

Please use Windows Store to update OCC. The Lighting function/option may be removed UNLESS your machine has 4-zone colors keyboard. For example

 

      light colors.png

 

Regards.

BH
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‎03-14-2020 06:19 PM

HP Recommended

On my windows store and my Omen app don't have a Update button, my Omen Command center just have "MY GAMES" and "REMOTE PLAY"Screenshot (2).pngScreenshot (3).png

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‎03-14-2020 11:20 PM

HP Recommended

@RafaelErdei 

 

Please click Launch.. From my machine (version 9.8.6.0)

 

  OCC9860.png

 

Please uninstall OCC and install again:

 

(a) Hit Win key,

(b) Scroll down to OCC, right click, select Uninstall

(c) Use Windows Store to install again.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎03-15-2020 04:09 AM

HP Recommended

I did, and when I click to Launch show this message, but I don't know why. Because my Omen laptop have support for keyboard lighting.Screenshot (4).png

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