• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 15-dc0047nf
Microsoft Windows 11

after the previous update of the Omen Gaming Hub, i can't acces to a lot of features, like fan control and network booster and a lot, everytime i try a window pops up, the required hp services cannot be found...... update. when i click the update nothing happens but the cursor loading icon appears with stuck at 1% and keeps like that for hours, then nothing happens.
Also i cannot open the app from the omen button on my keyboard.
Solutions tried before:
-Terminate.
-Reset.
-uninstall/install.
-SDK package download and install.
-omen drivers installed.
-remove the app from path and registry
Nothing could solve this, am very unsatisfied with that, i really depend on the app to keep my laptop healthy, I can't even use it at school because of the fans sound and i can't lower them down because of the broken app, please I tried everything on the internet I need a real solution for this.
Thank u .

1 REPLY 1
HP Recommended

Hi, There is new OMEN Software and SDK package on line, please follow steps below to update/install:

  1. Go to Microsoft Store to update your all OMEN Software, including “OMEN Gaming Hub”, “OMEN Light Studio” or “OMEN Oasis” to the latest.
  2. Execute Windows Update to latest version and all optional updates (especially to install "Realtek - Net - xx.xx.xxx.xxxx"), then restart.
  3. Launch “HP Support Assistant”, check for updates for the “OMEN Gaming Hub SDK Package”. Follow the on-screen instructions to update the app.
  4. In OMEN Gaming Hub, click Update if update message shown in each feature page.
  5. Please install this package: https://ftp.hp.com/pub/softpaq/sp143501-144000/sp143720.exe, then restart.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.