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‎07-01-2022 10:07 AM

HP Recommended
Product: OMEN by HP 15-dh0010nt
Operating System: Microsoft Windows 10 (64-bit)

Hi,

OMEN Gaming Hub is not working ,  problem started a year ago, i could not open OMEN Gaming Hub somehow. I have tried remove and reload , i ve done all driver updates but didnt work. This is huge problem for me because i cant control fan speed or anything even keybord lights. Please help me to solve this problem. 

Category:
11 REPLIES 11

‎07-01-2022 04:51 PM - edited ‎07-08-2022 06:49 AM

HP Recommended

Hello @mhsari 

 

Sorry to hear that you are having problems ... 

 

(1) Uninstall OMEN Gaming Hub

 

(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.46 Rev.A41.1 MBMay 9, 2022Download

Intel Management Engine Interface (MEI) Driver

2031.15.0.1743 Rev.B17.4 MBDec 14, 2020Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(3) Install OMEN Gaming Hub

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

 

(4) Reboot !

 

(5) Test OMEN Gaming Hub ...

1 person found this reply helpful
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‎07-04-2022 09:46 AM

HP Recommended

Thank you for your support!

I've done all of them except Intel Management Engine Interface (MEI) Driver step. 

It said:

The driver is not supported on this OS version (10.0.19044)

I rienstalled OGH but it did not work, eventually

I can see the program on Task Manager but i can not open. In addition whenever i try to open HP  System Event Utility i get an error says that "memory can not be read".  I dont know if they are related or not. 

 

 

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‎07-04-2022 10:26 AM - edited ‎07-08-2022 06:50 AM

HP Recommended

Hello @mhsari 

 

(1)  Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

(2) Please report your results ( report, pictures, error messages ... )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSu...
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎07-05-2022 09:13 AM

HP Recommended

i've done , it did not find any problem , and it didnt work again i'm sorry

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‎07-05-2022 09:17 AM

HP Recommended

Hello @mhsari 

 

(1) Uninstall Omen Gaming Hub

(2) Reboot

(3) Open Windows Store and install OMEN Gaming Hub app.

(4) Reboot

(5) Test again ...

 

best regards

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‎07-05-2022 09:26 AM

HP Recommended

still does not working 

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‎07-05-2022 09:32 AM

HP Recommended

Hello @mhsari 

 

Please send a screenshot and explain what is not working.

 

best regards

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‎07-05-2022 11:21 AM

HP Recommended

actually there is no sign or error massage , i can see the program on task manager like this pic, but i cant open it Resim2.pngn 

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‎07-08-2022 06:17 AM

HP Recommended

My device has Win10 Pro version 21H2 , OGH was working on previous versions, idk if this is the problem .

Thanks for your help! 

 

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