Omen Gaming Hub

[chirag1035]

My Omen Gaming Hub has got a bug or what i don't know but when i open it and go in performance tab it says to update i click on update and nothing happens like i have waited 1 hour for it guessing that ,maybe it is updating in background but its not and when i go in microsoft store to update it says already up to date... i dont know what to do please help

[A_Gayathri]

Hi @chirag1035,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with the Omen Gaming Hub application on your HP Omen 15.6 inch Gaming Laptop. 

Here are some steps you can try to resolve the issue:

Step 1: Restart Your Computer

Sometimes a simple restart can resolve issues with applications.

1. Save your work and close all applications.
2. Restart your computer.
3. Try opening Omen Gaming Hub and see if the issue persists.

Step 2: Reinstall Omen Gaming Hub

Reinstalling the application can often resolve issues caused by corrupted files or settings.

1. Open Settings (Press Windows key + I).
2. Go to Apps > Apps & features.
3. Find Omen Gaming Hub in the list and select it.
4. Click Uninstall and follow the prompts to remove the application.
5. After uninstalling, restart your computer.
6. Go to the Microsoft Store and reinstall Omen Gaming Hub.

Step 3: Update Your System and Drivers

Ensure that your system and drivers are up to date.

1. Open Settings (Press Windows key + I).
2. Go to Update & Security > Windows Update.
3. Click Check for updates and install any available updates.
4. Open Device Manager (Press Windows key + X and select Device Manager).
5. Check for any devices with a yellow exclamation mark and update their drivers.

Step 4: Clear Microsoft Store Cache

Clearing the Microsoft Store cache can resolve issues with app updates.

1. Press Windows key + R to open the Run dialog.
2. Type wsreset.exe and press Enter.
3. A command prompt window will open and close automatically after a few seconds.
4. The Microsoft Store will open automatically. Try updating Omen Gaming Hub again.

Step 5: Check for Specific Updates in Omen Gaming Hub

Sometimes the update notification in Omen Gaming Hub may refer to a specific component.

1. Open Omen Gaming Hub.
2. Go to the Performance tab.
3. Check if there are any specific updates mentioned (e.g., BIOS, drivers).
4. Follow the prompts to update those specific components.

Refer to this document: OMEN 15.6 inch Gaming Laptop PC 15-en1000
 

HP PCs - OMEN Gaming Hub
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.