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‎01-13-2023 09:41 PM

HP Recommended
Product: OMEN by HP - 15t-dc000 CTO
Operating System: Microsoft Windows 11

Omen HP Laptop 15-dc0xxx. I cannot use my device after a few hours due to it shutting down randomly at times. This has happened before and after a battery replacement I had done for the device. Sometimes I receive the CMOS error 502 message as a result. I have tried time and again to update the BIOS by running the "sp142023" setup file and installing the new BIOS file, but even running it as an administrator, nothing happens when I run the file.

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1 REPLY 1

‎01-14-2023 05:54 PM

HP Recommended

Hello @LeveL1 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined sofware or technical error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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