• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎09-23-2024 06:31 PM

HP Recommended
Product: OMEN Laptop - 17-cb1002ca
Operating System: Microsoft Windows 11

I hadn't used my laptop in months. There were a ton of updates needed. The last thing to update was the Nvidia graphics driver. About 30 minutes later, I noticed the screen was black. I rebooted and it now always has a black screen.

 

I bought a new gaming monitor to connect to the HDMI port...still nothing. Can I just replace the GPU? I cannot get it to boot to BIOS nor safe mode. Nothing produces any images.

 

I can hear the audio when it boots up though.

 

Help!

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.