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‎10-17-2023 04:22 AM

HP Recommended
Product: OMEN Laptop - 15-ek0013dx
Operating System: Microsoft Windows 10 (64-bit)

Starting this week Oct 23, my pc would randomly shut down. Like mid game it just turned off not blue screen.

 

After some research I read it could be the thermal paste on the cpu starting to dry up. So I took apart my laptop and sure enough the thermal paste was very dry. I replaced the paste and put the pc back together and it worked fine for an hour. It then blue screened and I got a boot device not found error.

 

I have tried starting the laptop and pressing f11, but when it gets to that menu it just restarts the pc. I can get into the BIOS menu and I have reset it to default. I have also gotten into the system diagnostic menu and ran a scan of the storage and there was no error. I am currently running a full diagnostic scan. But looking for other advice.

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