Omen Light Studio does not see the laptop keyboard

[Q1K]

When you start Omen Light Studio, there is no 3D laptop model in the rectangle and  therefore there is no way to adjust the backlight. The description of the program indicates that this laptop model has an RGB backlight. What could be the problerm?

[banhien]

@Q1K 

The specs of your machine is

       https://support.hp.com/au-en/document/c06859080

It came with FreeDOS. Did you install all required drivers for it from the following link

              https://support.hp.com/us-en/drivers/selfservice/omen-15-en0000-laptop-pc-series/32827270

>>>> The description of the program indicates that this laptop model has an RGB backlight

Note: I can't see information of keyboard from its specs

Regards.

[Q1K]

Yes, the laptop came with DOS, I installed everything, but still, nothing works. The fact that this model has RGB backlighting is indicated in the description of the Light Studio program.