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MysticCS
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Solved!

Omen command center issue

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HP OMEN 15 2020 en0001ax
Microsoft Windows 10 (64-bit)

i recently purchased hp omen 15 2020 version with ryzen 5 4600h processor. Laptop is awesome, no issues with it.

But due to some windows registry files error , i decided to clean install windows 10 home.

i did it. And logged in with my microsoft account which was linked with genuine windows key that hp provided. i have installed and updated every drivers from hp website.

 

but the only problem is with my hp omen command center. its working but not as before. i can not change my fan speeds and also network booster is not working. it keeps on telling me "the required hp services cannot be found. to resolve this click update button below." 

 

Annotation 2020-11-27 012730.png

 

the problem is i click the update button. it downloads and install omen command center sdk file and restarts the computer. but after the restart the same problem arises and just goes on in a loop.

 

kindly help me as i am too much dependent on omen command center for controlling my fan and using network booster .

 

Regards!

MysticCS

 

 

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banhien
Level 19
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Message 3 of 6
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@MysticCS 

 

I know HP is working on option to allow users to control fan(s) speed. Few years back, the option was there but users overdone, which caused more problems than good therefore HP let heat sensors to control fans.

 

Now, I believe HP has to work out a workable range, not too high, not too low before update OCC. I think by some reasons, your machine came with a Beta version of OCC and the update removed it. Please wait, it will come back after fully tested.

 

Hope this makes sense.

 

Regards.

BH
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MysticCS
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i have solved the update error and my network booster has started working but my fan options are still not accessable. i still cant change my fan speeds.

 

Annotation 2020-11-27 023513.png

 

there should be a fan setting to choose between auto and max speed. please help.

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banhien
Level 19
Level 19
95,892 64,606 12,416 21,384
Message 3 of 6
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@MysticCS 

 

I know HP is working on option to allow users to control fan(s) speed. Few years back, the option was there but users overdone, which caused more problems than good therefore HP let heat sensors to control fans.

 

Now, I believe HP has to work out a workable range, not too high, not too low before update OCC. I think by some reasons, your machine came with a Beta version of OCC and the update removed it. Please wait, it will come back after fully tested.

 

Hope this makes sense.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

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Hicksetto
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Hello, how did you solve the update button issue? I have the same problem...

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MysticCS
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I was asking also how you did the reset. Again I assume you used the Microsoft Media Creation Tool.... Correct?

If you did a clean reinstall that way, you wiped everything off and need to add it back again.

 

For the command center, you need...

Other drivers you might need for other stuff would be found on the HP Support assistant.

 

I just followed the above steps.

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MysticCS
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Screenshot 2020-11-28 161559.png

finally. a windows update came on store and I updated the app. and automatically fan speed option just showed on omen gaming hub. no worries now. Luck is on my side today. XD

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