• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here's how to use the Instant Pair with the Cloud III S and Pulsefire Haste Pro or Pulsefire Saga Pro, Click here to check it out!
HP Recommended
Omen 15 dc0xxx
Microsoft Windows 10 (64-bit)

I have been trying to solve my command center's problem of not recognising as a host pc. This problem resulted to no longer be able to control lighting effects and to check system vitals and etc.., This is the what the issue looks likeThis is the what the issue looks like 

1 REPLY 1
HP Recommended

@TOAA_PLAYS 

 

Did you go to Windows update and security and manually make it search for updates yet?

Most of the time, that's all it takes. Windows has some files it adds.

Then go to HP Support Assistant and search for updates also.

Bios should be version F.08.  sp95163.exe

 

Then if no joy, uninstall the OCC and reinstall from the MS Store.

At the moment, its version 7.5.1.0

Get OMEN Command Center - Microsoft Store

 

 

Did you also try the instructions on the other thread you responded on?

Go to Services and make sure the HP Omen HSA is enabled...

HSA.JPG

 
 
Next...

Go to Device Manager... Type Device Manager in Search and hit the Enter key.

Scroll to Software Components and expand the arrow.

Right-click HP Software and Services, and then click Properties.

Navigate to the Driver tab and click Update Driver.

Do the same for Omen Software and Services.

 

Restart the OCC and see if anything happens.

 

That is all the information I have to give. If it doesnt work still, You would do best to contact HP Support directly for a warranty issue. It will get reported faster than asking on the forum.

Contact HP Worldwide | HP® Official Site

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.