Omen command centre problem

[Hasbiarahman]

I just updated my laptop from HP software, and they are required to update bios, i update the latest version, and whem i open my command centre, there is no performance settings, and network booster, before that i can adjust that and my backlit after i do some updates only game stream tabs available, i already try to redownload oman centre , and download some solution that given on this forum , but still cant adjust my backlit, help me pls

[asmita6658]

@Hasbiarahman

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the Omen Command Center.

Appreciate you trying the steps. Don't worry, I'm here to help! 

Let's try these steps -

1) In the search box, type and open "Uninstall a Program". 
2) Look for "Omen Command Center". 
3) Right-click to uninstall. 
4) Restart the computer. 
5) Install the "Omen Command Center" from this link.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 
 

Have a great day!

[Hasbiarahman]

STILL NOTHING HAPPEN , after i download the software , uninstall occ , and install the software , they ask restart and i do that, after that nothing happen...

i key omen command centre on start menu theres nothing happen. i try to make restore point its take 6 hours more and still working , so i force stop my laptop...

i just bought my laptop 1 weeks a go, the warranty stil 12 month, i updated what they want to update..

and this happen

i hope i didnt regret my decision to buy hp laptop, contact me at hasbyjoker@gmail.com quickly i hate this problem, there are another problem that im dealing with hp but i want this solved first

[Hasbiarahman]

[asmita6658]

@Hasbiarahman

Thanks for getting back to us. Appreciate you trying the steps. 

Let's try creating a new user account -

1) Tap the Windows icon.

2) Select Settings.

3) Tap Accounts.

4) Select Family & other users.

5) Tap "Add someone else to this PC."

6) Select "I don't have this person's sign-in information."

7) Select "Add a user without a Microsoft account."

😎 Enter a username, type the account's password twice, enter a clue and select Next.

9) Tap the Windows icon.

10) Select the User icon at the upper left corner of the Start menu.

11) Select the new user. You'll then sign into your account with your password from step 8.

Keep me posted. 

[Hasbiarahman]

hi

i thanks for answering my problem , i have tried your sollution still nothing change

and the picture above is my new user and still cant do nothing with my occ

i dont know how to solve it

last update , they do something with my bios automatically , i dont know i dont see it exactly but there is a process in my bios..

how should i do again to solve this problem? i buy this laptop 2 weeks a go

[asmita6658]

@Hasbiarahman

Thanks for trying. 

Please try resetting your computer. Refer to this document for steps. 

Let me know. 

[Hasbiarahman]

yess , the problem is i have to reset my windows, and its works the tabs show again , and when its finish i try to update any important updates in hp support assistant , i update

1. Intel Wlan Driver for Windows 10
2. Intel Chipset Installation Utility Driver
3. HP System Event Utility
4. HP PC Hardware Diagnostic UEFI
5. HP Connection Optimizer

thos number 1 and 2 i think is the cause of the tabs is missing

because after i update number 3,4,5 i open occ and its still there

after i update number 1 and 2 they gone.

why HP update is being problem, now i have to re install my windows again...

[asmita6658]

@Hasbiarahman

Thanks for getting back to us. Appreciate you trying the troubleshooting steps.  I have sent you a Private Message with the details about the next course of action.

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.