cancel
Showing results for 
Search instead for 
Did you mean: 
Akito0989
Level 1
4 2 1 0
Message 1 of 2
2,333
Flag Post

Solved!

Omen function key does not work.

HP Recommended
HP OMEN 15-dh0007ur
Microsoft Windows 10 (64-bit)

After updating the application "Omen Command Center", the Omen key stopped working, when pressed, it does not react in any way. There were no key hits or spilled water.  Reinstalling the app (Microsoft Store) doesn't help.

1 ACCEPTED SOLUTION

Accepted Solutions
Betty0610
HP Support Agent
HP Support Agent
16,093 16,075 854 695
Message 2 of 2
Flag Post
HP Recommended

@Akito0989

 

Welcome to the HP Support Community.

 

Let's perform these updates:

 

Windows Updates -  

 

1) In the search box, type and open Windows Updates.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  

 

HP Support Assistant Updates -  

 

1) In the search box, type and open HP Support Assistant.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  

 

Also, let's perform this test:

  • Make sure the power cord and adapter is connected to the system and wall outlet.
  • Press and hold the power button until the computer turns off completely.
  • Turn on the computer.
  • Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.
  • In the UEFI Main menu, select Component Tests.
  • In the Component Tests menu, select Keyboard

Click Run once, or Loop until error.

 

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

0 Kudos
1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
16,093 16,075 854 695
Message 2 of 2
Flag Post
HP Recommended

@Akito0989

 

Welcome to the HP Support Community.

 

Let's perform these updates:

 

Windows Updates -  

 

1) In the search box, type and open Windows Updates.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  

 

HP Support Assistant Updates -  

 

1) In the search box, type and open HP Support Assistant.  

2) Check for updates.  

3) If the updates are available, click on install and restart the computer.  

 

Also, let's perform this test:

  • Make sure the power cord and adapter is connected to the system and wall outlet.
  • Press and hold the power button until the computer turns off completely.
  • Turn on the computer.
  • Immediately press the F2 key repeatedly, about once every second, until the UEFI Hardware Diagnostics screen is displayed.
  • In the UEFI Main menu, select Component Tests.
  • In the Component Tests menu, select Keyboard

Click Run once, or Loop until error.

 

While the test is running, the time remaining and test result for each component display on the screen.

If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

View solution in original post

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation