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Omen gaming laptop keyboard ghost please help !!!!

HP Recommended
OMEN by HP 15-dc0000 Laptop PC series
Microsoft Windows 10 (64-bit)

Some days my laptop is perfect.

Other days id like to stamp it into oblivion.


My keyboard seems to have a ghost , i believe its down to a programme or application.

Certain keys mainly gaming keys "a s w d  q e r " seem to have an intermitant problem.


some days they work fine like a dream.


other days they straight up dont work or they appear to lag then spam themself.


as you can imagine this is extremely irritating.


could it be the omen command console?


to fix it i have to remove my power lead shutdown the pc and hold the power button for a minute. sometimes i have to try more than once.

(its not a dirty keyboard)


please please help !

HP Support Agent
HP Support Agent
10,488 10,491 472 748
Message 2 of 2
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HP Recommended

@MikeVape Welcome to HP Community!


I understand that the Omen gaming laptop keyboard ghost.


Try updating the computer, this will install the latest updates -


Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.


Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.


Please uninstall the keyboard drivers from the device manager and update the BIOS.


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!



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