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‎03-03-2024 02:49 AM - last edited on ‎03-04-2024 12:13 PM by Retired

HP Recommended

Hi,

I'm having an issue with my Omen Mindframe Prime headphones where they only produce white noise and no audio. When I uninstall the drivers, the headphones work fine, but after 5 seconds, Windows automatically reinstalls the latest version of the drivers, and the issue returns. I have the latest version of the drivers installed through Omen Gaming Hub.

I've tried the following troubleshooting steps:

  • Checking for firmware updates: There are no available firmware updates for my headphones. (0310)
  • Reseating the headphone jack: I've made sure that the headphone jack is fully inserted into my device and that there are no loose connections.
  • Uninstalling and reinstalling the drivers: When I uninstall the drivers, the headphones work fine, but Windows automatically reinstalls the latest version of the drivers, and the issue returns.

I'm at a loss for what to do next. Any help would be greatly appreciated.

Thanks,
Hugo

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