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‎12-14-2018 12:51 AM

HP Recommended
Product: Omen 15-ax002na
Operating System: Microsoft Windows 10 (64-bit)

I have an omen laptop I have purchased new charger and new battery

the laptop runs until the battery goes flat then doesn’t seem to charge

the orange light on the laptop illuminates for a few hours then goes off but the battery does not charge

help please

4 REPLIES 4

‎12-14-2018 04:46 AM - edited ‎12-14-2018 05:57 AM

HP Recommended

Welcome to the HP Support Community @Timmydee

 

First install this driver update:

 

Intel Management Engine Interface (MEI) Driver (Windows 10 v1803)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ax000-laptop-pc/10862325/mo...

 

Reboot:

 

Then install:

 

HP Notebook System BIOS Update (Intel Processors)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-ax000-laptop-pc/10862325/mo...

 

VER48.PNG

 

Reboot:

 

REO

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‎12-16-2018 01:45 AM

HP Recommended

Thanks for the info but atm I have no power in battery and the laptop doesn’t run on the power adapter so I can start the laptop to do anything 

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‎12-16-2018 10:35 AM

HP Recommended

So is there anyway I can charge the battery or run the laptop off the power supply I have tried 2 new batteries so far I can’t afford another even though that seems the only way to update the settings as described 

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‎12-16-2018 10:48 AM

HP Recommended

@Timmydee

 

Any laptop should run on just the AC.

 

No battery is needed to boot and run a laptop as long as your AC adaptor is good and the system board is not bricked.

 

Does the laptop boot without any battery installed???

 

REO

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