Omen randomly turns off screen - GPU overheating?

[wallefan]

I should mention that I had the GPU crash (i.e. glitch checkerboard screen, everything frozen, sound card looping, self-restart) less than twelve hours after taking the laptop out of the box.

When I use my laptop for something intensive (such as VR) for extended periods of time (20-30 minutes), I think the GPU goes into thermal shutdown without letting the OS know.  I hear the Windows "hardware disconnected" sound in my VR headset's headphones and its display goes black, along with the laptop's built in display.  The only things letting me know the computer is still on are the power light and the fan.  Everything else goes black.  I think the display backlight turns off too.  I got impatient and held down the power button, although in retrospect I think it probably would have shut down if I had just pressed the button and waited.  I turned the computer back on immediately after - no warning message of any kind.  I start up VR application and it does it again after 5 minutes.  I turn it on again, and I notice it is running very slowly - 2 minutes later, it hasn't even finished launching applications configured to run at startup when it does it again.  I leave the machine off for 10 minutes, then set the fan speed to maximum in OMEN Control Center until the GPU temperature displayed in OMEN Command Center (they are two very different applications apparently...) reached 30 C.  It has been several hours since then and the computer has not done that again.

The first time this happened I was trying to boot Linux off of external boot media connected over a USB 1.1 DVD drive (which was all I had handy).  It took half an hour to get most of the way up, and then that happened.  Several hours later, when I got home, it was still that way.  No response to keyboard, trackpad, external mouse, or power button.  Ended up forcing it down.  The rest of the times were in Windows.

At one point I tried to see if audio would still play after the screen went out, but my audio file finished 5 seconds before it happened again.

Not sure if this is  normal, but if I play any intensive games I will be sure to set the fan speed appropriately.  It would be kind of nice if it did a better job of setting itself, though.

Life has taught me that I suck at explaining things, and I'm sure this post is no exception.  If you need more clarification, just ask.

[FurkanM]

I have the same **bleep** problem with an012dx.
Except after forceshutdown and reboot mine dont get slowed down.
And the real problem i buy the laptop from someone who bought it from america, soo i cant send it to wardanty service :'( or it will cost a bunch :'C

[RGDP]

I know this thread is a few months old. Thought I would pass on what I figured out. So for me it looked like a GPU overheat issue. I made sure my driver's and bios we're all good and I still had the problem. I was playing PUBG and had the screen shut off and had to force restart. Tried farcry 5 same thing. So I went in and enabled Vsync on both and limited the fps to 60. That took care of it for me. I do have to say that I'm disappointed that you have to figure out a work around on a 6 hour old laptop. I hate to say it but as nice as this thing looks it shouldn't be having this issue.