Optical drive blocked

[Sbeeb1153]

I have a F2B56ET extental OD that is now being blocked by windows as it has plug and play chip.

I have tried to follow some help on the community sit but I don't have the option to turn my Vulnerable driver blocklist off, it is greyed out as an option. I am the computers owner! I get an Event ID 3077  in codeintegrity, and have done all the updates to bios and window I can. Please help. 

[BeemerBiker]

It is likely the block is caused by the software being used and not by the optical drive itself.

The driver is either unsigned, uses an expired digital signature, or lacks a strong enough reputation.

If using Nero, CyberLink, VLC, etc be sure it is the latest version.

I use DVDfab's PlayerFab as it can bypass many copy protection and region locks.

You might look through this and see if it helps

You may need to fully uninstall the DVD player / burner you currently use.  Let me know if there is still a problem.

[Sbeeb1153]

Code Integrity determined that a process (System) attempted to load \Device\HarddiskVolume4\Windows\System32\drivers\UBHelper.sys that did not meet the Authenticode signing level requirements or violated code integrity policy (Policy ID:{8f9cb695-5d48-48d6-a329-7202b44607e3}).

This is the information I have, I have tried deleting the driver several time now, and repluging it in after restart, it's not working, Can HP release new drivers please? 

[BeemerBiker]

UBHelper.sys Windows process is an old system driver file tied to NewTech Infosystems (NTI) software, like NTI CD & DVD-Maker or NTI Backup NOW! (frequently bundled on older Acer laptops via Acer Empowering Technology).[ref_1]
What is UBHelper.sys?

• Function: It acts as a low-level filter driver for CD/DVD and backup operations.

• Origin: Dating back around 2009, it is completely obsolete on modern versions of Windows.[ref_1]

• Safety: It is a legitimate file from NTI, but some antivirus programs (like Avast in the past) have occasionally flagged older versions of it as a false-positive or suspicious generic file (win32:EVO_gen).

Why are you seeing it?

• Blue Screens (BSOD): Outdated 2009-era drivers like UBHelper.sys and NTIDrvr.sys fail to gel with modern Windows updates, leading to startup crashes or Blue Screen errors.[ref_2, ref_3]

• Old Software Leftovers: The file usually remains on a PC even after the original NTI or Acer utilities have been uninstalled or upgraded.

How to Fix Issues

• Disable the Service: Open the Windows Run dialog (Win + R), type services.msc, look for any entries related to UBHelper or NTIDrvr, and set their startup type to Disabled.

• Remove the Driver: Navigate to C:\Windows\System32\drivers\ and look for UBHelper.sys. If you no longer use NTI software, you can delete or rename the file (though you may need to take ownership of the file or boot into Safe Mode if Windows locks it).

• Check for NTI Software: Completely uninstall any legacy NTI CD/DVD or backup tools from your Control Panel/Apps list.

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If you have backups of personal files and have serials for licensed software then do a clean install of windows 11.  Do not install any software that came with that external optical drive.

[Sbeeb1153]

I bought the drive in 2020, Amazon are still selling it, I cannot get these fixes to work. Please can HP help? 

https://www.amazon.co.uk/dp/B01AD11R2A?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_4

[BeemerBiker]

The problem is not the DVD, it is the software that installed the ubhelper.sys.  

did you recently install any game controllers, virtual monitors, or CD-burning software?

follow these instructions

did you install any "free games" ?

enter mrt into the windows search box and remove any malware.

[Sbeeb1153]

Please can someone from HP reach out I have seen this problem posted my several people recently, we need help to get the hardware working, please provide us with a driver that we can use and won't be blocked.

[Sbeeb1153]

Hello , thanks for bearing with me,  I don't feel very confident in the Windows files. I'm worried I am going to disrupt something.

[BeemerBiker]

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@Sbeeb1153 wrote:

Please can someone from HP reach out I have seen this problem posted my several people recently, we need help to get the hardware working, please provide us with a driver that we can use and won't be blocked.

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Microsoft provides optical disk drivers as part of the windows operating system.

The driver causing the problem probably came from an application that was installed and that app installed a old driver that is not compatible with with windows 11.

HP is removing cloud recovery for system over 5 years old. The actual wording is a limited time after the warranty expires. You may want to get a copy of the cloud recovery before it is too late.

Cloud recovery provides all the custom HP drivers.
Go here and enter your product ID including the 3 characters after the # character. If you have cloud recovery you can restore your system using a 64gb flash.
It may take an hour or more to create the recovery USB. Alternately, download from the MS windows store. Click here for instructions.

If you have cloud recovery then you can restore to factory software.  That might be windows 10  instead of 11.  Just guessing.