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Daveklen
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Message 1 of 2
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Optimized DST check: Not available

HP Recommended
Pavilion 15-cx0058wm
Microsoft Windows 10 (64-bit)

System crashes randomly especially when gaming, and the last time it crashed, i tried turning it on again and it shows the hp logo with please wait underneath it and then boots to windows recovery. So i did an extensive hard drive test and these were the results:

Hard drive smart check: PASSED 

Hard drive short DST check: PASSED

Hard drive optimized DST check: NOT AVAILABLE 

Hard drive long DST check: PASSED 

 

Component test: PASSED 

 

1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Daveklen

 

Welcome to the HP Support community.

 

Perform a could recovery

Here are the steps:- Click here

 

If the issue persists, I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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