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Gringuy
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Solved!

Overheat problem / Fans not turning fast enough

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OMEN - 15-ce053nf
Microsoft Windows 10 (64-bit)

Hello,

So i got this laptop since bit less than two years now and it started overheating lately GPU reaching 98° and CPU reaching 95°.

And somehow, the fan's don't go "full speed" as they used to do.

Few weeks ago, when reaching these temperatures, fan would start making lot of noise, rotating fast, (I definitly don't care about noise), now they don't.

Downvolting CPU made it go a few degrees under, to something like 92° but it's still quite hot and doesn't change anything about the 98° GPU.

Can we somehow "force control" fan to go faster ?

 

Thanks for your answer.

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praveen196
HP Support Agent
HP Support Agent
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Message 4 of 4
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@Gringuy 

 

I understand your concerns.

 

After updating the graphics drivers and BIOS. Still, the temperature reaches 99 degrees.

 

Please let us know the laptop is too hot to touch.

 

If yes, please contact our phone support and check for the support option. They will help you.

 

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 476 752
Message 2 of 4
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@Gringuy Welcome to HP Community!

 

I understand that you are facing the overheating issue.

 

There is no way to control the fan speed. They built a mechanism which is supposed to control the speed, and don't want customers to change the speed as it can lead to overheating issues.

 

What I know you can do is to go to "power options" -> "change advanced power settings" -> "processor power management" -> "maximum processor state" and lower it to avoid overheating. 

 

Please uninstall the graphics drivers and update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

 

 

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Gringuy
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Message 3 of 4
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Thanks for the answer.

 

Sadly, changing this setting didn't changed anything to CPU and GPU temperature.

 

However, i've conducted a few test in order to isolate the problem, and it appears that overhating only happen when battery is charging.

I ran multiple stress test (99% of CPU use for 10 minutes) on battery : No overheat (was around 85° degrees)

Any task (even using only 50% of CPU for 10 minutes) while charging : Almost immediate overheat (97° celsius reached in 3 minutes...)

 

Do you want me to accept your previous solution and run a new post for this specific problem ?

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 476 752
Message 4 of 4
Flag Post
HP Recommended

@Gringuy 

 

I understand your concerns.

 

After updating the graphics drivers and BIOS. Still, the temperature reaches 99 degrees.

 

Please let us know the laptop is too hot to touch.

 

If yes, please contact our phone support and check for the support option. They will help you.

 

 

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!

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