• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-14-2019 04:18 AM

HP Recommended
Product: Omen by HP 15
Operating System: Microsoft Windows 10 (64-bit)

Hello. 

So my laptop started to overheating since approximately 2 weeks ago. The CPU temperature arrives at almost 100 degrees, which I know is not okay at all. 

I want to apply thermal pasta on the CPU, but I don't know exactly if I will lose the laptop's warranty. Plus, I don't know how to apply the thermal pasta, and where exactly. 

3 REPLIES 3

‎12-14-2019 08:50 AM

HP Recommended

Hello @Patrick97 ,

if you write here the Product Number of your notebook, I can provide you a link to the Maintenance and Service Guide. 

Uli

*** If my post helped, click the thumbs-up symbol to say thanks ***
*** Please mark Accept As Solution if my post solved your problem ***
I am a volunteer and I do not work for, nor represent, HP!
Was this reply helpful? Yes No

‎12-15-2019 08:43 AM

HP Recommended

Hello! 

This is my product number: 4ML83EA#AKE

Was this reply helpful? Yes No

‎12-15-2019 08:53 AM

HP Recommended

Hello @Patrick97,

here is the Maintenance and Service Guide  for your notebook. 
You‘ll find instructions regarding the heat sink on the pages 56 to 58. 

 

Uli

 

 

 

*** If my post helped, click the thumbs-up symbol to say thanks ***
*** Please mark Accept As Solution if my post solved your problem ***
I am a volunteer and I do not work for, nor represent, HP!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.