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‎12-28-2019 03:16 PM

HP Recommended
Product: OMEN by HP 15-dc1000 Laptop PC series
Operating System: Microsoft Windows 10 (64-bit)

Rolling on my 4'th month of Omen 15 now and the Heating issues has become more severe (Running at 97 degrees now almost constantly without gaming...) and on holiday so I am unable to hand it in. However, I am waiting for my holiday to end but during that time I have now noticed that the GPU 'is missing'

 

The GPU is no longer detected by the computer so when running games I run even monopoly Plus at 1 FPS and cannot seem to find a solution... Any ideas as to what happened to the GPU? 

1 REPLY 1

‎12-31-2019 01:44 PM

HP Recommended

@Sofpi123,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that your computer is overheating and the GPU is missing on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

When was the last time the computer was working fine?

Have you made any software or hardware changes on the computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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