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04-14-2020 06:28 AM - edited 04-14-2020 08:37 AM
I have Omen by HP 15-dh0139tx laptop and purchased few months ago. I had contacted earlier to support regarding the same issue and I updated the BIOS. When am playing game temperature of the CPU goes to 97-100°C and the laptop would just shutdown. Also even when the laptop is idle and am doing nothing on it, temperature goes upto 60°C. Idle temperature is very high as well. After the BIOS update it has gone worse. Please help me with this issue.
04-17-2020 05:42 PM
I reviewed your post and I understand that the computer is overheating and shutting down.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you perform a system test on the computer to make sure that there are no hardware issues.
Follow the steps in the below article to perform a system test.
If the hardware test pass, then follow the steps in the below article and perform a system reset and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee
04-18-2020 10:00 AM
I have tried the HP diagnostics. Everything came ok. However, those temperatures, those temperatures are very high. 86 degrees GPU and 97-100 CPU. What are the max operating temperatures for HP Omen Laptop? Shall i send it for service?
04-28-2020 05:54 AM
Sorry for the late reply. Didn't check the post after few days of no reply. I did try the hardware test using HP Support Assistant but temperature of CPU keeps getting high up to 98-degree Celsius and sometimes the laptop has shut down due to overheating so I had to contact HP support centre and they gave me suggestions and I tried them as well but to no avail so at last I was told the HP would send the engineer when the lockdown gets over here and check my laptop. I think it just need to be cleaned and thermal paste to be changed.
04-28-2020 06:08 AM
When I first got my laptop the CPU temps were getting high up to 90 C , what I did to fix it was undervolting the cpu.
I followed this tutorial: https://www.youtube.com/watch?v=UWDA9J112hk
You only need to download ThrottleStop , you can find it in the video description.
When changing the voltage, don't go bellow -125.0, that's the safest route to take.
Hope this helps you,
Have a nice day !
04-28-2020 06:41 AM
For how long do you have the laptop ?
It's not going to affect the performance of the GPU, I'm not sure about the CPU, but in games, I don't see a big difference in the lost of performance. I'm mostly playing on medium or high settings in FullHD, depends on how demanding is the game.
What specs does you laptop have, because the video I sent you is for I7 8750H / 9750H
05-12-2020 05:39 AM
The laptop is six months old and I have requested HP-service executive to send me an engineer to solve the issue. Need to clean the fans and change the thermal paste.
The laptop is Omen by HP 15-dh0139TX model which has specs as given in the link below:
- Intel® Core™ i9-9880H Processor (2.3 GHz base frequency, up to 4.8 GHz base with Intel® Turbo Boost Technology, 16 MB cache, 8 cores)
- Windows 10 Home Single Language 64
- 16 GB DDR4-2666 SDRAM (1 x 16 GB)
- 512 GB PCIe® NVMe™ M.2 SSD
- 1 TB 7200 rpm SATA
- NVIDIA® GeForce RTX™ 2080 (8 GB GDDR6 dedicated)