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- HP Community
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- Overheating of cpu
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06-02-2018 08:53 AM
My laptop's Cpu has been overheating since i updated it, because of that my laptops display has been shutting down during gaming and it has been a problem for me. i updated bios and cpu using hp support app
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06-03-2018 03:24 PM - edited 06-03-2018 03:28 PM
Thank you for joining HP Forums.
This is a great place to get support, find answers to your technical queries.
I understand that your laptop is getting overheated while playing games, need not worry I'll be glad to assist you.
To provide you with an accurate solution, I'll need a few more details:
Is the laptop getting shut down due to overheating?
Could you please help me with the exact product number.
If the laptop is shutting down am afraid it's a hardware issue with your laptop, if not follow the below steps,
Update the Graphics and Chipset drivers using this link: https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-17-an000-laptop-pc/15551440
And Keep me posted, how it goes! However, we'll try and follow up in next 24 to 48 hours to doublecheck on the issue.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee
06-03-2018 03:24 PM - edited 06-03-2018 03:28 PM
Thank you for joining HP Forums.
This is a great place to get support, find answers to your technical queries.
I understand that your laptop is getting overheated while playing games, need not worry I'll be glad to assist you.
To provide you with an accurate solution, I'll need a few more details:
Is the laptop getting shut down due to overheating?
Could you please help me with the exact product number.
If the laptop is shutting down am afraid it's a hardware issue with your laptop, if not follow the below steps,
Update the Graphics and Chipset drivers using this link: https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-17-an000-laptop-pc/15551440
And Keep me posted, how it goes! However, we'll try and follow up in next 24 to 48 hours to doublecheck on the issue.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
Cheers:)
Raj1788
I am an HP Employee
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