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‎10-04-2022 02:00 PM

HP Recommended
Product: HP Pavilion Gaming Laptop - 15-dk1007na
Operating System: Microsoft Windows 11

The laptop ran a Windows update a few days ago on shutdown, I thought little of it as I was walking away, but I then heard the fan spin up.

Came back and it was also running a BIOS update (never seen it do that before). The BIOS update eventually seemed to just hang (20+ minutes, constant restart to black screen then power down).

Multiple power cycles later it finally booted 'normally' and back into Windows 11.

However, it now won't power down. Holding the button long enough to 'power down gracefully' and it says powering down (Win 11 screen), goes black, and then immediately restarts Windows. Same effect by choosing Power Off from within Windows menus.

The only way to power it off now is a forced power off by holding the power button even longer.

Have reflashed (successfully) the BIOS to the latest version, but no joy. Can not get the thing to power off properly from the menus.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2022 03:30 PM

HP Recommended

I guess it was something stuck in Windows Update, applied an optional update (totally unrelated) and it now works fine (after trying a lot of other stuff which had no effect). Sorry, all fixed.

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1 REPLY 1

‎10-04-2022 03:30 PM

HP Recommended

I guess it was something stuck in Windows Update, applied an optional update (totally unrelated) and it now works fine (after trying a lot of other stuff which had no effect). Sorry, all fixed.

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