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HP Pavilion x360 - 14-dh1037tx
Microsoft Windows 11

This laptop cannot start without plug in , i buy new battery and same!!!!! its not even 2 year and this problem is appear??????????? what should i do?

 

9 REPLIES 9
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Hello @郭安立 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedures:

(1https://www.youtube.com/watch?v=sj6kYmT7GLs

(2https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
This video is updated https://youtu.be/wx8CS44fin4 In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to ...
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I do bios recovery and still same Fuse blow with new batterey report cannot charge and cannot even start without i plug that **bleep** power adaptor

same laptop cannot start with only Battery

many people has same problem !!!

HP Recommended

Hello @郭安立 

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2Please report your results

HP Recommended

OS Name Microsoft Windows 11 Home

Version 10.0.22000 Build 22000

System Model HP Pavilion x360 Convertible 14-dh1xxx

System SKU 8QN22PA#AB0

BIOS Version/Date Insyde F.13, 7/12/2022

 

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Hello @郭安立 

 

(1) Download and install

HP PC Hardware Diagnostics UEFI

7.6.2.0 Rev.A42.7 MBJun 12, 2020Download

(2) Reboot

(3Please < calibrate > your battery ...

Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1662804622129.png

 

(4Shutdown notebook

(5) Disconnect charger

(6) Press and hold <power> button for 30 seconds

(7) Connect charger and wait until battery is fully charged ( check LED indicator )

(8) Start notebook and log in to windows and wait a few minutes

(9) Shutdown notebook

 

(10) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(11Please report your results

This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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I try and after 4 hours batterey cannot even charge still stuck in 66% and still cannot start without plug in

HP Recommended

@郭安立 wrote:

I try and after 4 hours batterey cannot even charge still stuck in 66% and still cannot start without plug in


Hello @郭安立 

 

Recommendation and solution

Please replace the battery, it's faulty (bad cells)

 

Good luck

HP Recommended

It is a new battery  i just buy it

Installed and not work that is why i write about this problem here 

So its not the battery but low quality components that might be blow up even not 2 year old and is not acceptable !

 

HP Recommended

Hi @郭安立

 

Welcome to the HP Support Community. I see that you are facing battery-related issues with your HP Pavilion X360 - 14-Dh1037tx. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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