Pc lags and audio cracks

[Lyellow]

Sometimes when gaming my laptop starts to lag a lot and the sound cracks. I tried used latencymon to check and i updated both my bios, audio , video and chipset drivers. 

here iare the latencymon stats:

!!!  i started the program when the sound started to crack 

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:08:03 (h:mm:ss) on all processors.

_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-VA4K6BD
OS version: Windows 10, 10.0, version 2009, build: 19042 (x64)
Hardware: OMEN by HP Laptop 15-dc0xxx, HP
CPU: GenuineIntel Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz
Logical processors: 12
Processor groups: 1
RAM: 16191 MB total

_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 2208 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 5129.50
Average measured interrupt to process latency (µs): 10.847268

Highest measured interrupt to DPC latency (µs): 5124.10
Average measured interrupt to DPC latency (µs): 7.054351

_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 3117.900362
Driver with highest ISR routine execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

Highest reported total ISR routine time (%): 0.020869
Driver with highest ISR total time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

Total time spent in ISRs (%) 0.048937

ISR count (execution time <250 µs): 235185
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 952
ISR count (execution time 1000-2000 µs): 38
ISR count (execution time 2000-4000 µs): 7
ISR count (execution time >=4000 µs): 0

_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 15099.691123
Driver with highest DPC routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation

Highest reported total DPC routine time (%): 0.077069
Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in DPCs (%) 0.229655

DPC count (execution time <250 µs): 1037309
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 5442
DPC count (execution time 1000-2000 µs): 153
DPC count (execution time 2000-4000 µs): 39
DPC count (execution time >=4000 µs): 12

_________________________________________________________________________________________________________
REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: touchpointanalyticsclientservice.exe

Total number of hard pagefaults 3646
Hard pagefault count of hardest hit process: 1626
Number of processes hit: 80

_________________________________________________________________________________________________________
PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s): 28.120050
CPU 0 ISR highest execution time (µs): 3117.900362
CPU 0 ISR total execution time (s): 1.940086
CPU 0 ISR count: 94098
CPU 0 DPC highest execution time (µs): 15099.691123
CPU 0 DPC total execution time (s): 8.369529
CPU 0 DPC count: 741313
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s): 16.631188
CPU 1 ISR highest execution time (µs): 1322.400362
CPU 1 ISR total execution time (s): 0.547365
CPU 1 ISR count: 65802
CPU 1 DPC highest execution time (µs): 4476.924819
CPU 1 DPC total execution time (s): 3.507992
CPU 1 DPC count: 171136
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s): 6.848182
CPU 2 ISR highest execution time (µs): 2053.956522
CPU 2 ISR total execution time (s): 0.214168
CPU 2 ISR count: 16518
CPU 2 DPC highest execution time (µs): 1548.065217
CPU 2 DPC total execution time (s): 0.765431
CPU 2 DPC count: 44960
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s): 3.014692
CPU 3 ISR highest execution time (µs): 2623.971014
CPU 3 ISR total execution time (s): 0.076837
CPU 3 ISR count: 5372
CPU 3 DPC highest execution time (µs): 4218.326087
CPU 3 DPC total execution time (s): 0.167606
CPU 3 DPC count: 12060
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s): 2.410951
CPU 4 ISR highest execution time (µs): 47.354167
CPU 4 ISR total execution time (s): 0.008086
CPU 4 ISR count: 536
CPU 4 DPC highest execution time (µs): 341.893116
CPU 4 DPC total execution time (s): 0.072668
CPU 4 DPC count: 14266
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s): 1.695558
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 341.563406
CPU 5 DPC total execution time (s): 0.025168
CPU 5 DPC count: 4341
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s): 2.052206
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 468.492754
CPU 6 DPC total execution time (s): 0.051752
CPU 6 DPC count: 9561
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s): 1.668092
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 341.346920
CPU 7 DPC total execution time (s): 0.032447
CPU 7 DPC count: 5890
_________________________________________________________________________________________________________
CPU 8 Interrupt cycle time (s): 2.741412
CPU 8 ISR highest execution time (µs): 38.068841
CPU 8 ISR total execution time (s): 0.030517
CPU 8 ISR count: 30002
CPU 8 DPC highest execution time (µs): 417.986413
CPU 8 DPC total execution time (s): 0.142933
CPU 8 DPC count: 14883
_________________________________________________________________________________________________________
CPU 9 Interrupt cycle time (s): 2.560134
CPU 9 ISR highest execution time (µs): 28.453804
CPU 9 ISR total execution time (s): 0.020424
CPU 9 ISR count: 23854
CPU 9 DPC highest execution time (µs): 517.093297
CPU 9 DPC total execution time (s): 0.055171
CPU 9 DPC count: 8349
_________________________________________________________________________________________________________
CPU 10 Interrupt cycle time (s): 2.223490
CPU 10 ISR highest execution time (µs): 0.0
CPU 10 ISR total execution time (s): 0.0
CPU 10 ISR count: 0
CPU 10 DPC highest execution time (µs): 446.146739
CPU 10 DPC total execution time (s): 0.074310
CPU 10 DPC count: 10594
_________________________________________________________________________________________________________
CPU 11 Interrupt cycle time (s): 1.778633
CPU 11 ISR highest execution time (µs): 0.0
CPU 11 ISR total execution time (s): 0.0
CPU 11 ISR count: 0
CPU 11 DPC highest execution time (µs): 340.148551
CPU 11 DPC total execution time (s): 0.050974
CPU 11 DPC count: 5602
_________________________________________________________________________________________________________

[KrazyToad]

@Lyellow

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Lyellow]

I followed the steps and i am up to date with my drivers but the issue is still present. 

[KrazyToad]

At this point I would request you to perform a Refresh or Reset and then run the updates again

https://support.microsoft.com/en-us/windows/how-to-refresh-reset-or-restore-your-pc-51391d9a-eb0a-84...

[Lyellow · Accepted solution]

for whatever reason changing the power plan from best performance to balanced solved the issue

[KrazyToad]

I'm glad you got this sorted out

Drop us a message anytime you need help

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.