Pc not charging

[Tony204]

my pc isnt charging  when on and i have tested hp diagnosis  both battery and apdater  passed the test and the pc is 3 months old  and only charging when shut down i need a sloution

[praveenbv]

Hi@Tony204,

Welcome to the HP Support Community!

Don't worry I'll try to help you out.

I suggest you start with a hard reset: Click here for steps,

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do:

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer.

Please try a different battery on the unit as well.

Do not buy the battery and adapter. It is only for testing.

Use spare ones that they may have. If it works correctly, then you could think of buying it.

Meanwhile, also, try the below:

Steps to uninstall the ACPI drivers

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.

Then restart the computer and check again.

Link for battery testing and calibration

  Hope this helps! Keep me posted.

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Have a great day!