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02-10-2023 01:30 PM
Hi, Im having pink dots (artifacts) appearing and disappearing on my screen, how can I tell wheter it's the gpu causing problems or igpu? These artifacts appear both in games and on desktop. I already updated the gpu drivers with no good results, haven't uodated igpu drivers tho. Any possible way of fixing the mentioned problem or is one of the gpus just doomed?
02-13-2023 08:52 AM - edited 02-13-2023 08:52 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing display issues with your OMEN By HP 15-Dc0012nw.
I suggest that you run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second.
3. When the menu appears, press the F2 key.
4. From the main menu, click System Test and then click on Extensive Test.
5. Click Run once.
You may also refer to this weblink https://support.hp.com/lt-en/document/ish_2854458-2733239-16
Let me know if this helps.
Take care and have a nice day.
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