cancel
Showing results for 
Search instead for 
Did you mean: 
SeanNe
New member
2 1 0 0
Message 1 of 4
2,789
Flag Post

Pixelated screen after stand by

HP Recommended
OMEN by HP 15-dh0147tx
Microsoft Windows 10 (64-bit)

Hi, I've only had this laptop a couple of weeks. After a period of stand by the screen is extremely pixelated. From research it appears that the issue is quite common but I couldn't find any references to possible fixes. Thank you. 

 

20201018_1148271.jpg

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,603
Message 2 of 4
Flag Post
HP Recommended

@SeanNe

 

I reviewed your post and I understand that display is pixelated after waking it up from stand by.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110185.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp105001-105500/sp105454.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106167.exe

 

If you continue facing the issue, then follow the below steps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it found, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
SeanNe
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi @The_Fossette, thank you for providing this information. I will implement the suggested fixes and and let you know how I went after monitoring. Shall keep you updated. Cheers.

Was this reply helpful? Yes No
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,127 1,958 2,603
Message 4 of 4
Flag Post
HP Recommended

@SeanNe

 

Please post your results, as I will be looking forward to hearing from you.

 

Good day!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation