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- HP Community
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- Plastic casing coming away from screen

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01-20-2024 10:31 AM
Hello,
I bought the hp 14 Chromebook 3 months ago at Coscto, and recently I notice that the plastic surrounding the screen of Chromebook is coming away. Specifically, it seems the adhesive which held the plastic to the screen at that place has lost its stickiness, and so the plastic is now bulging outwards. It does restick for couple minutes if pressure is applied. But I'm concerned this could result in more damage in the longterm. I am within my warranty. Could anyone please advise me on what to do, or how to fix it please? Thank you!
01-22-2024 01:17 PM
Hi @sl0330,
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that there is an issue with the laptop hardware and may need repair.
The support here is limited and this issue might require one-on-one interaction to fix it.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
Irwin6
HP Support
Irfan_06-Moderator
I am an HP Employee