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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎02-24-2019 06:24 PM

HP Recommended
Product: Pavillion

I was sitting down, playing some video games, when all of a sudden I noticed that my computer wasn't running right. Naturally I check all of my settings and such, then I got to my battery. It wasn't charging. I thought it was maybe the game or something, but nope. Just not working. I tried several different things, even going as far as undownloading the battery from the computer, turning it off, unplugging everything, taking out the battery, waiting an hour, reassebling it, and turning it back on. What do I do?

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1 REPLY 1

‎02-25-2019 11:17 AM

HP Recommended

hey there. 

So I had a similar issue with my hp omen 17 anxx about 2 months ago. This happened to me during the windows 10-1809 update outburst. Yes, the 1809 had a lot of issues in the beginning and my laptop too, was experiencing this. The matter was resolved  by recovery options in settings to go  back to the old version and all was good. 
If this is not the case with you then try another charging adapter just to be sure if its hardware issue. 
Hope this helped  

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