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Anji-chan
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Plugged in, Discharging/Battery Discharge Over Night

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HP OMEN 15 dc0029na
Microsoft Windows 10 (64-bit)

Hi, I'm having a bit of weird issue with my three week old HP OMEN 15 battery/AC. I've been using the laptop with the AC plugged in and I have noticed that the battery can hold charge for a week exactly, but then all of a sudden when I open my laptop back up after a week I have a red battery indicator and the message on the battery app "plugged in, discharging" at 95%

 

I then have to unplug and replug in the AC and it will take either once or twice of doing this to start charging normally back up to 100% . This has been happening, like I mentioned, since I got the OMEN 15 three weeks ago- so the battery/AC are new.

I have run battery diagnostics and AC diagnostics and they have both come back as passed. I've also tried plugging in the AC to a different plug to see if the discharge still happens and it does. This is the third time testing it in another socket and it still discharges once a week. Which I find weird because the battery can keep charge for 7 days only.

 

Thank you for any help or advice.

 

Just to add- I have only been using the laptop for surfing the internet and/or  installing all my programs. I have yet to play any games or install any until I get advice on the discharge issue.

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Riddle_Decipher
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@Anji-chan

 

I have a few steps listed below that should help you resolve this concern:

  • Unplug the charge and use the laptop until the battery drains to 15%.
  • Turn off the laptop and turn it back on after 30mins.
  • Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
    • 1) In the search box, type, and open “Device Manager”.
    • 2) Expand “Batteries”.
    • 3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
    • 4) Click on “Uninstall”.
    • 5) At the prompt put a check in the box to remove the current driver
    • 6) Shutdown the computer.
    • 7) Remove the battery for a minute and then put it back in.
    • 😎 When the computer comes back up it should automatically find the driver.
    • 9) Go to Device Manager.
    • 10) Expand Batteries.
    • 11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
    • 12) Click "Search automatically for updated driver software"
  • Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

Also, click here to access a related post that has helped others with a similar issue find a solution.

(I know its not the same product but the steps will help)
 

If the issue persists, please run a calibration and a test on the battery using the steps in this link and get back to me with the results: Click here

 

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 30,826 2,619 4,016
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@Anji-chan

 

I have a few steps listed below that should help you resolve this concern:

  • Unplug the charge and use the laptop until the battery drains to 15%.
  • Turn off the laptop and turn it back on after 30mins.
  • Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager:
    • 1) In the search box, type, and open “Device Manager”.
    • 2) Expand “Batteries”.
    • 3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
    • 4) Click on “Uninstall”.
    • 5) At the prompt put a check in the box to remove the current driver
    • 6) Shutdown the computer.
    • 7) Remove the battery for a minute and then put it back in.
    • 😎 When the computer comes back up it should automatically find the driver.
    • 9) Go to Device Manager.
    • 10) Expand Batteries.
    • 11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.
    • 12) Click "Search automatically for updated driver software"
  • Do the same thing with Microsoft ACPI-Compliant Embedded Controller.

Also, click here to access a related post that has helped others with a similar issue find a solution.

(I know its not the same product but the steps will help)
 

If the issue persists, please run a calibration and a test on the battery using the steps in this link and get back to me with the results: Click here

 

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

View solution in original post

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Anji-chan
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Hi, thanks for getting back to me with these troubleshooting tips. I followed all the steps except for number 7 as my battery is not accessible so I could not remove it.

 

So far, so good. Once I plugged back into the socket the battery app registered that the AC was "plugged in, charging" and is currently still holding charge at 100%. (If I do get the "plugged in, discharging" message or a battery discharge of 95-96%  over night- I will let you know)

I did a diagnostic test on the battery while it was charging and then once it was charged back to 100%. Both tests passed. I have the log results for both tests below.

Battery while charging test results:

CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
Primary_TestresultString: OK
Primary_DesignCapacity: 4550mAh
Primary_FullChargeCapacity: 4384mAh
Primary_RemainingCapacity: 692mAh
Primary_MaxError: 1
Primary_CycleCount: 2
Primary_Temperature: 34deg C
Primary_Voltage: 15997mV
Primary_Current: 3182mA
Primary_DesignVoltage: 15400mV
Primary_Status: 128
Primary_CellVoltage1: 3994mV
Primary_CellVoltage2: 3997mV
Primary_CellVoltage3: 4008mV
Primary_CellVoltage4: 3994mV
Primary_SerialNumber: 02560 09/12/2018
Primary_ManufacturerName: 333-2B-4B-A
Primary_BatteryCTNumber: 6GGAE04TZBB37S
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Supported
Primary_TempCharge: True
Primary_ChargeTest: True
Primary_ChargeCapacity: 96
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: False
Primary_FullChargeStatus: False
Primary_BatteryCharge: True
Primary_DesignCycleCount: 1000

 

Battery charged to 100% test results:
CeementBatteryCheckResult: 11
DevicesSupported: 1
DeviceCount: 1
Primary_ACPowerOn: True
Primary_ACAdapterOk: True
Primary_TestresultString: OK
Primary_DesignCapacity: 4550mAh
Primary_FullChargeCapacity: 4256mAh
Primary_RemainingCapacity: 4272mAh
Primary_MaxError: 1
Primary_CycleCount: 2
Primary_Temperature: 32deg C
Primary_Voltage: 17450mV
Primary_Current: 0mA
Primary_DesignVoltage: 15400mV
Primary_Status: 224
Primary_CellVoltage1: 4364mV
Primary_CellVoltage2: 4361mV
Primary_CellVoltage3: 4363mV
Primary_CellVoltage4: 4362mV
Primary_SerialNumber: 02560 09/12/2018
Primary_ManufacturerName: 333-2B-4B-A
Primary_BatteryCTNumber: 6GGAE04TZBB37S
Primary_Warranty: 3
Primary_CalibrationType: 3
Primary_ChargeControl: Failed
Primary_TempCharge: True
Primary_ChargeTest: False
Primary_ChargeCapacity: 93
Primary_TempAlarm: False
Primary_DeepDischarge: False
Primary_FullCharge: True
Primary_FullChargeStatus: True
Primary_BatteryCharge: False
Primary_DesignCycleCount: 1000

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Riddle_Decipher
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@Anji-chan I'm glad it's working as off now and I hope it stays that way, let me know if you encountered any issues since you've posted here,

And Good luck.

Riddle_Decipher
I am an HP Employee

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Anji-chan
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Hi again,
Unfortunitely, the problem is back. I just opened my laptop and plugged in the AC before turning on- opened up to find the battery bar is at 94% with "plugged in, discharging" message on the battery app.

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