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‎04-20-2023 01:10 AM - edited ‎04-20-2023 01:13 AM

HP Recommended
Product: OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F2AV)

Hello,

Upon plugging in a USB connected to a portable phone power bank (via the USB-C port which charges up the power bank), my laptop immediately shut off and would not restart. I opened it to see if there were any obvious issues, which there weren't, so I removed the battery to test and the laptop runs fine when only plugged into the mains adapter.

 

My best guess is there was a fault with either the power bank or USB port which caused a power surge and fried the battery. Now, my warranty has ran out on the laptop, which means I do not get a free battery replacement. So I am curious as to what my options are here and if it is recommended just to straight replace the battery, or if there is a process to determine that the damage was caused by a serious design fault with the laptop and if replacing the battery will only help in the short term. 

 

Thanks for any help and advice. 

 

 

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1 person had the same question
1 REPLY 1

‎04-20-2023 04:44 PM

HP Recommended
@TobyG21 wrote:

... Upon plugging in a USB connected to a portable phone power bank (via the USB-C port which charges up the power bank), my laptop immediately shut off and would not restart.

@TobyG21 

 

That is the cupid. Please check power on your machine and your power bank. Are they compatible ?

 

Regards.

BH
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