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MehmetAlper
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Message 1 of 2
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Flag Post

Power button forced shutdown does not work

HP Recommended
HP Pavilion Gaming Laptop 17-cd0012nt
Microsoft Windows 10 (64-bit)

Hi,

 

My laptop got stuck while starting up. Power button and charging lights are on but everything else including the screen is off. I have removed the charging cable  but charging light was still on. I tried to shut it down by holding the power button (up to 30 seconds) but nothing changed. The battery is internal so I can not remove it.

 

I will be glad if you could provide some help.

 

Best Regards.

 

1 REPLY 1
KrazyToad
Retired
Retired
22,744 19,097 1,374 1,297
Message 2 of 2
Flag Post
HP Recommended

@MehmetAlper

 

Welcome to HP Support Community


I would like to help

 

This is a hardware issue and I suggest you contact HP Support in your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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