Power button forced shutdown does not work

[MehmetAlper]

Hi,

My laptop got stuck while starting up. Power button and charging lights are on but everything else including the screen is off. I have removed the charging cable  but charging light was still on. I tried to shut it down by holding the power button (up to 30 seconds) but nothing changed. The battery is internal so I can not remove it.

I will be glad if you could provide some help.

Best Regards.

[KrazyToad]

@MehmetAlper

Welcome to HP Support Community

I would like to help

This is a hardware issue and I suggest you contact HP Support in your region for service options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

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