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‎08-05-2022 08:43 AM

HP Recommended
Product: OMEN by HP - 17-w216tx
Operating System: Microsoft Windows 10 (64-bit)

A battery was not detected. If a battery is installed, please re-insert the battery and AC adapter to retest the battery. 

but my laptop have a battery and also I got another problem with gaming, when i start a game while plug my charger then the in game fps low down to 30 fps 

but when unplugged the charger it working fine it goes to ideal fps around 100 to 120.Please give me the solution of it.

1 REPLY 1

‎08-05-2022 09:05 AM

HP Recommended

Hello @Zany0381 

 

Sorry to hear that you are having problems ... and I would like to help you.

 

Try ...

 

(1) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.56 Rev.A19.0 MBDec 18, 2020Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Install/Update

HP Consumer Desktop / Notebook PC ME Firmware Update

2020.2.1220 Rev.A33.6 MBJan 6, 2021Download

 

(5) Reboot

(6) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

Test <all> but focus on battery test

https://support.hp.com/us-en/document/c04499777

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(7) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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