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Kodame
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HP Recommended

Primary battery does not charge

HP Pavilion Gaming Laptop 15-cx0xxx
Microsoft Windows 10 (64-bit)

IMG_20191013_225922.jpg

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HP Recommended

Primary battery does not charge

@Kodame 

 

It helps to give the full model number or Product number (preferred). It can be found in the HP Support Assistant.

You might have a failed battery, or it might only need to be calibrated.

IF you are still under warranty, you can contact HP Support directly for a warranty claim.

This article explains the 601 error... https://support.hp.com/us-en/document/c01443470

 

This article explains how to test and calibrate the battery.

Click on Test the battery before Windows starts to expand the instructions.

https://support.hp.com/us-en/document/c04700771

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