• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
Locked

‎10-20-2019 11:21 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

IMG_20191013_225922.jpg

1 REPLY 1

‎10-20-2019 11:38 AM

HP Recommended

@Kodame 

 

It helps to give the full model number or Product number (preferred). It can be found in the HP Support Assistant.

You might have a failed battery, or it might only need to be calibrated.

IF you are still under warranty, you can contact HP Support directly for a warranty claim.

This article explains the 601 error... https://support.hp.com/us-en/document/c01443470

 

This article explains how to test and calibrate the battery.

Click on Test the battery before Windows starts to expand the instructions.

https://support.hp.com/us-en/document/c04700771

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.