Problem reaching escalation team

[Steven993]

My name is James ., and I am a Case Manager from HP Inc. in the NA Customer Relations Team. I am contacting you concerning xxxxx70516

is this email legit also how can I go about checking previous notes for this case as he told me the warranty was extended until November of this year but this is not reflected on my account is this a scam??

[VikramTheGreat]

Hi @Steven993,

Welcome to the HP support community.

Could you please share the case number or the Product serial number on Serial number in a private message to help you better?
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[Steven993]

Hello this is the email I got previously from a supposed member the only thing I still don’t understand is the official number for hp I am speaking with a phone number ending in 8628 and he is requesting payment to repair computer 

Enethough James told me previously the warranty was entended 

now they created a new case 

 Hi Allison Ron Haro, 

Per our conversation I have created the case #:Edited, for your OMEN Transcend 14 inch Gaming Laptop PC 14-fb0000 (9F276AV) with the check warranty status. 

Please keep this case # for your reference until we have fully resolved this issue.

Edited

Thank you for contacting HP 

Regards,

Dhruv 

[VikramTheGreat]

Hi @Steven993, 

Thank you for getting back to me. I appreciate you sharing those details — I was in the process of reviewing the information, and it really helped.
 

Just a quick note for the future: please avoid posting sensitive details publicly. If you do need to share that kind of information, a private message is the safest and most secure way to do so.
 

After checking the case number you provided, I found that the PC’s warranty expired recently, on April 11, 2025. While it's unfortunate that it's no longer covered, there may still be options available to you.
 

Since this case is already registered, I recommend speaking directly with the case manager assigned to it. They’ll have full access to the details and can provide personalised support. The case manager's contact number is different from the regular HP support line, and you should already have it from your case documentation. Please reach out to them directly — they’ll be in the best position to assist you further.

Take care and have a good day.

VikramTheGreat

HP Support