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‎10-09-2022 11:46 PM

HP Recommended
Product: HP Pavilion Gaming Laptop - 15-dk1035nr

Computer restarted when I walked away from it today. Now after update says I need to use a new pin. Says I cannot reset my pin but won’t let me in the computer. I have authorized all emails etc. still not working. Please help me get back in my computer. This is my second post, I had to make another profile cause even that didn’t work. 

Category:
1 REPLY 1

‎11-09-2022 04:57 AM

HP Recommended

@JenAvery

 

Welcome to the HP support community.

 

I understand that you are unable to reset the pin, I am glad to assist you.

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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