Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Problem update memory ram

HP Recommended
Pavilion 15 gaming dkn0003nq
Microsoft Windows 10 (64-bit)



I tried to install 8gb ddram 4 2400 MHz cl14 hyper x on my pavilion gaming 15 laptop, but after i install the memory the bios and the OS doesnt boot. My question is, it is any settings that i need to make in bios before install the New memory or the memory that i install îs not compatibile with the one on the laptop (8gb 2666 MHz). 

Level 21
Level 21
132,480 122,657 20,172 30,952
Message 2 of 2
Flag Post
HP Recommended



There are no settings to change in order for the memory to work, so you must have installed memory the PC doesn't like.


Below is the link to the Crucial memory report for your specific model notebook.


They have compatible memory for sale.


I would definitely buy DDR4-2666 MHz memory since that is what HP installed in your notebook.


Your notebook's  i5-9300H processor was engineered to run the memory at 2666 MHz and the 2400 MHz memory is not compatible.


See the memory specs from Intel...DDR4-2400 memory is not supported.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation