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‎03-12-2019 05:10 PM - edited ‎03-13-2019 02:57 PM

HP Recommended
Product: OMEN by HP - 15-dc0029ur
Operating System: Microsoft Windows 10 (64-bit)

I have some promblems with sound driver on OMEN by HP - 15-dc0029ur.

Sometimes there is a bug with the audio driver, the low frequencies disappear, but after reinstalling the drivers, everything reappears. The bug appears on average 3-4 times a week. How I can solve this problem? 

7 REPLIES 7

‎03-15-2019 04:58 AM

HP Recommended

Are you experiencing over-compression as well?

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‎03-15-2019 10:30 PM

HP Recommended

No. But I buy this laptop for work with music and this bug infuriates me. 

I test this problem with digital mixers. The failure of frequencies starts from 20 to 240 Hz.

 

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‎03-16-2019 05:11 AM

HP Recommended

Try this; it worked for me yesterday.

 

Go here: https://www.microsoft.com/en-us/software-download/windows10

And click where it says 'Update now'. An executable to update windows to it lastest version will download. Open it and wait for it to finish; it may take a while.

 

After that Windows will be updated. Then go to sound, properties of the playback engine, enhancements and make sure the are disabled. When enabled they were creating a similar problem like the one you have.

 

Hope it works.

 

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‎03-16-2019 06:28 AM

HP Recommended

I'm installing all updates for Win 10. Win 10 latest version. But this bug didn't fixed.

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‎03-16-2019 06:43 AM

HP Recommended

Enhancements disabled. This is didn't work for me.

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‎03-19-2019 12:26 AM

HP Recommended

HP community don't know....

And for HP managers this is "does not matter"....

Ok. I will return this laptop. I can't work on this model.

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‎03-19-2019 12:27 AM

HP Recommended

HP community don't know....

And for HP managers this is "does not matter"....

Ok. I will return this laptop. I can't work on this model.

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