Program wont open (suspended)

[Gabriel112007]

Hello, i just bought this laptop recently (HP 15) and i tried downloading roblox but the program doesnt show up. I checked the task manager and it says that my roblox is suspended somehow in windows 11. can someone pls help me?

[Elohi_NR]

Hi @Gabriel112007,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I'm sorry you're running into this issue, especially with a new laptop. It must be frustrating not being able to launch Roblox right away.

To help understand what might be happening:

1. Are you downloading Roblox from the official website or the Microsoft Store?
2. Have you experienced any issues with other apps suspending, or is this specific to Roblox?
3. Have you tried restarting your laptop since the installation?

Here are some steps to help troubleshoot and resolve the issue:

Check Compatibility Mode Settings:

• Right-click on the Roblox shortcut or executable file, go to Properties > Compatibility.
• Check Run this program in compatibility mode and select Windows 10 or Windows 8. Then, try running Roblox again.

Run Roblox as Administrator:

• Right-click on the Roblox shortcut or executable, and select Run as administrator. This can sometimes resolve issues with permissions and suspended processes.

Update Windows and Graphics Drivers:

• Go to Settings > Windows Update and ensure your laptop is fully updated.
• Also, check for driver updates, especially for your graphics driver, in Device Manager under Display adapters.

Disable Apps from Background Suspension:

• Open Settings > Apps > Installed apps, find Roblox, and select Advanced options.
• Under Background app permissions, set it to Always. This allows Roblox to run without being automatically suspended.

Reinstall Roblox:

• Uninstall Roblox completely by going to Settings > Apps > Installed apps, find Roblox, and uninstall.
• Restart your laptop, then download Roblox from the official website or Microsoft Store, and reinstall it.
   

Hope this helps! Keep me posted for further assistance

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