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‎11-09-2018 01:49 PM - edited ‎11-09-2018 01:52 PM

HP Recommended
Product: HP Omen 15 ce054nd
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

So I got my new HP Omen laptop a few weeks ago and I noticed that my power pin that goes in the AC/DC power jack in my laptop, I can wiggle a bit around. It doesn't cause any charging problems. It just seems a little bit fragile to me.

 

Is it normal that I can wiggle just a bit around or does it need to be firmly tight (without any possibiity of wiggling it around)?

 

I am just wondering.

 

Update: Also, if it may break in the near future and my HP product isn't covered by the warranty anymore, is it possible to replace the AC/DC power jack or is it soldered to the motherboard?

5 REPLIES 5

‎11-09-2018 02:24 PM

HP Recommended

@ThePixels

 

It ise soldered to the motherboard.

 

Regards.

BH
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‎11-09-2018 02:27 PM

HP Recommended

Thank you for the anwser, what about the first question?

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‎11-09-2018 03:33 PM

HP Recommended

@ThePixels

 

It should be a snug fit???

 

Is the jack that is attached to the system board in the laptop moving???

 

REO

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‎11-09-2018 03:54 PM - edited ‎11-09-2018 03:55 PM

HP Recommended

I don't know. This is my replacement laptop I've got from the store where I bought mine laptop and I noticed that the previous one had the same thing. It wasn't the reason for returning my laptop for the first time though, but still...

 

To give you an idea of the problem, I made and uploaded an video, so you can see for yourself.

 

https://streamable.com/5jaev

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‎11-10-2018 05:46 AM

HP Recommended

mine does the same but i have never had problems

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