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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-08-2020 01:59 PM

HP Recommended

15-ec0007nt. Same issue but instead of hibernation, it just shut downs. It used to hibernate until I turned Hibernation feature off with pwrcfg -h off

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‎08-09-2020 01:53 PM

HP Recommended

We need immediate solution to this buggy update or I will return back my pc to HP and never buy again.

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‎08-10-2020 12:06 AM

HP Recommended

Has "powercfg –h" off soled this issue for anyone?

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‎08-10-2020 09:18 AM

HP Recommended

@Utkarshshri . Nope , it will just shutdown rather than hibernating.

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‎08-10-2020 09:23 AM

HP Recommended

@Photoray002 I there any way of contacting HP through e-mail or something. I searched through the support page and couldn't find anything.

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‎08-10-2020 09:35 AM

HP Recommended

@HammadMu 

The only contact info we get is the same they give everyone.

It's the service link that offers support contact via what ever is available in your country.

I have everyone contact support directly rather than wait for a global fix anyway.

Contact HP Worldwide | HP® Official Site 

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‎08-10-2020 03:34 PM

HP Recommended

HP Gaming Pavilion - 15-cx0144tx

Product  number:4QM28PA

Even I'm facing the same problem of sudden shutdown/restart. Sometimes I do get the blue screen before the shutdown. Few times, the shutdown is just after I start/boot my laptop.

This has all started after the BIOS update which was in the month of May or June.

Currently, the BIOS installed is F.22, but still I'm facing the same problem. 

No Solutions yet?

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‎08-11-2020 04:04 AM

HP Recommended

Spoke to HP India Support through WhatsApp and they told me they've already forwarded this issue to their high level team... but how much longer do we have to wait for a solution?? It's been WEEKS. So extremely disappointed, this was my first time buying an HP laptop and it will probably be my last.

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‎08-11-2020 04:42 AM

HP Recommended

Hi there,

 

Finally the solution of @Rifqii14 work almost fine. I have downloaded Ryzen Controller and set the TEMPERATURE LIMITER at 70°C. I have no more shutdowns. BUT this fonction not work all time, i have to reapply sometimes.

 

copy/past nof his/her post :

 

 ‎08-04-2020 08:07 PM - edited ‎08-04-2020 08:08 PM

 

Yeah, i checked on hwinfo the max temps is 100C after bios update. I think it cause the shutdown.

 

Before bios update, avg temps is 75-80C

 

And now for temporary fix, i use ryzen controller to limit my cpu temps

 

My laptop spec :

Pavilion Gaming 15 ec0001ax, Ryzen 5 3550H, GTX 1050 3GB, 16GB Ram, 512 SSD

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‎08-11-2020 06:11 AM

HP Recommended

We need a permanent solution. I informed HP Turkiye and they told me to bring my laptop to service which is away from 35 km's..  I know that they can't revert back my BIOS. WE NEED A NEWER BIOS UPDATE WITH PROPER FIX

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